Stakeholders Satisfaction Survey

The Ministry of Mines and Energy (MME) is currently undertaking a stakeholder satisfaction survey in order to determine the satisfaction level of stakeholders with the Ministry and to identify the gap between stakeholders' expectations and service delivery by the Ministry. This will also enable the Ministry to better understand the needs of its stakeholders.


Please help us, by taking few minutes of your time to inform us how satisfied are you with our conduct. We appreciate your input and would like to ensure that we meet our stakeholders expectation with regard to maintaining the relationship and serviced delivery. Please be assured that the information provided will be treated with the utmost confidentiality.

Step 1 of 2

  1. Gender
Male
Female
  2. Age Limit
21-30 years
31-40 years
41-50 years
Above 50 years
  3. How often do you contact the Ministry of Mines and Energy per year
Weekly
Monthly
Quartely
Annuary
Seldom
  4. Describe your relationship with the Ministry
License Holder
License Applicant
General Client
Student
Other
  5. Did you receive the service/assistance you needed?
Yes
No
  6. Which of the following words would you use to describe our services? Select all that apply.
Reliable
High quality
Useful
Ineffective
Poor quality
Unreliable
  7. How well does our services meet your needs?
Extremely well
Very well
Somewhat well
Not well
Not well at all
  8. How responsive have we been to your questions or concerns?
Extremely responsive
Very responsive
Somewhat responsive
Not responsive
Not at all responsive
Not applicable
  9. Overall, how satisfied are you with the Ministry (20 being the least and 100 the most)
20
40
60
80
100
  10. Do you have any comments, questions or concerns?
 
Thank you for taking part in this survey. You may Submit